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Contacts for City Services

Welcome to our city services contact information page! Here you'll find all the important numbers and websites you need to get in touch with the various departments that keep our city running smoothly. From reporting potholes and streetlights outages to finding the nearest dog park or community center, we've got you covered. Our goal is to make it easy for residents to access the help they need, whether it's a question about recycling or a request for police assistance. Please explore the links on this page to find the information you need, and don't hesitate to reach out if you have any questions or concerns. Thank you for helping us make our city the best it can be!

  • Adult Business, and Technical Education 

  • (540) 853-2151

  • Americans with Disabilities Act 

  • (540) 853-2450

  • Automobiles

Abandoned on Street, Phone Number: (540) 853-2212

Claiming Impounded Vehicles, Phone Number: (540) 853-2212

Inoperable Vehicles on Private Property, Phone Number: (540) 853-2344

  • Bulk Items and Brush

(540) 853-2000, Press 1

  • Bus Service

Valley Metro 

(540) 982-2222 Web: valleymetro.com

STAR/RADAR Transportation 

(540) 343-1721 Web: radartransit.org

The Smart Way Bus 

(540) 982-6622 Web: smartwaybus.com

  • Carpooling Ride Solutions 

(540) 342-9393

Web: ridesolutions.org

  • City Council 

Meetings First Monday 9 a.m. (Briefing Session) | 2 p.m. (Regular Session) 

Third Monday 2 p.m. (Regular Session) | 7 p.m. (Public Hearings)

https://www.roanokeva.gov/989/City-Council

  • Commonwealth’s Attorney 

(540) 853-2626, 853-2629 (Circuit Court Felony Answering Service 5:30 p.m. - 8 a.m.),

(540) 853-2683 (General District Court Felony Answering Service 5:30 p.m. - 8 a.m.)

Curb and Gutter

New Construction (540) 853-2731

Repair (540) 853-2000 Press 3

  • Economic Development Department 

(540) 853-2715

Web: www.bizroanoke.com

  • Environmental Management

(540) 853-2425

Web: envmgmt@roanokeva.gov

  • Finance Department

(540) 853-2824

Web: finance@roanokeva.gov 

  • Homeless Assistance Team 

(540) 853-1163

Web: homeless@roanokeva.gov

  • Municipal Volunteer Program 

P: 853-2231,

F: 853-1218,

E: mvp@roanokeva.gov

  • Leaf Removal 

(540) 853-2000, Press 1

  • LOA: Local Office on Aging 

(540) 345-0451

Mayor

(540) 853-2444

  • Parking Facilities—PARK Roanoke 

P: 343-0585,

F: 342-6447,

W: www.PARKRoanoke.com 

E: parking@PARKRoanoke.com

  • Parks And Recreation 

P: 853-2236,

F: 853-1287,

E: parksrec@roanokeva.gov

https://www.playroanoke.com/

  • Public Information

Office of Communications

P: 853-6357, E: communications@roanokeva.gov

Office of Citizen Engagement

P: 853-6428, E: whitney.slightham@roanokeva.gov

  • Tax Abatement Program 

(540) 853-2771

Web: realestate@roanokeva.gov

  • Roanoke City Public Schools

General Information

P: 853-2816,

Web: www.rcps.info

  • Sanitary Sewer Services 

(540) 853-5700

Sheriff

Sheriff’s Office 853-2941 

City of Roanoke Jail 853-2621

Court Services 853-2580

  • Snow Removal 

Information about snow removal is available online at www.roanokeva.gov/snowremoval 

  • Storm Drains 

Stormwater Maintenance (540) 853-5900

Stormwater Drainage Complaints (540) 853-5900

  • Streetlight Maintenance

(540) 800-956-4237

Request new (540) 853-2385 

  • Street Repair 

(540) 853-2000 Press 3 

  • Treasurer

(540) 853-2561 

​Vital Records

(540) 877-572-6333,

Web: vitalchek.com 

  • ​Water and Sewer Service 

(540) 853-5700 

  • Engineering 

  • Finance

  • Risk Management

  • Sustainability

Alley Cleaning 

(540) 853-2000, Press 3

Animals 

Animal Bites

911

Animals 

(540) 853-2000, Press 3

  • BUILDING -- ZONING, CODE ENFORCEMENT, AND INSPECTIONS

(540) 853-2344

E:codeenforcement@roanokeva.gov 

  • Business Licenses 

(540) 853-2524

E:commrev@roanokeva.gov

  • Carvins Cove Natural Reserve 

(540) 563-9170 

  • City Clerk 

(540) 853-2541

Web:www.roanokeva.gov/cityclerk

  • City Manager 

(540) 853-2333

Web: citymgr@roanokeva.gov

COURT SYSTEM

Circuit Court

Circuit Court Clerk, E: circlerk@roanokeva.gov Civil: P: 853-6702, F: 853-2114 Criminal: P: 853-6723, F: 853-2114

General District Court

(540) 853-2361 (Criminal)

(540) 853-2767 (Traffic)

(540) 853-2364 (Civil)

Juvenile and Domestic Relations District Court 

(540) 853-2389

  • Divorce Records

(540) 853-6702

  • Emergency Management

(540) 853-2426

  • Fair Housing 

(540) 853-5847, Web: housing@roanokeva.gov

Affordable Housing: Contact Roanoke Regional Housing Authority (540) 983-9281 Web: http://www.iamrrha.org/

  • Health Department

(540) 857-7800

Web: vdh@virginia.gov

  • Human Resources 

(540) 853-2231

Web: hr@roanokeva.gov

  • Landfill (Transfer Station) Roanoke Valley Resource Authority 

P: 283-6562,

F: 857-5056 City of Roanoke Solid Waste Division

P: 853-2000, Press 1

W: www.rvra.net

Libraries

(540) 853-2473

Web: main.library@roanokeva.gov

  • Marriage Licenses 

(540) 853-6702

  • Neighborhood Services 

P: 853-5210,

F: 853-6597,

E: neighborhoods@roanokeva.gov

  • Parking Tickets 

P: 343-0585

F: 342-6447 W: www.PARKRoanoke.com,

E: parking@PARKRoanoke.com

  • Planning, Building and Development 

(540) 853-1730

Web: planning@roanokeva.gov

  • Real Estate Valuation 

(540) 853-2771

Web: realestate@roanokeva.gov

  • Recycling 

(540) 853-2000 Press 1

Web: solidwaste@roanokeva.gov

  • Rental Inspections 

(540) 853-2344

Web: codeenforcement @roanokeva.gov

  • Risk Management 

(540) 853-2450

Web: riskmgt@roanokeva.gov

  • Sidewalks New Construction 

(540) 853-2731

Repair

(540) 853-2000, Press 3

  • Social Services 

General Calls (540) 853-2591 

Child and Adult Protective Services Hotline (540) 853-2245

  • Street Cleaning 

(540) 853-2000 Press 3

  • Street Paving and Pothole Repair

(540) 853-2000 Press 3 

  • Traffic Signals and Signs 

Maintenance and Improvements (540) 853-2686

Request New (540) 853-2000 Press 3 

  • Tree Care and Planting 

(540) 853-1994

  • Voter Registration 

(540) 853-2281

Web: www.sbe.virginia.gov

  • ​Youth Haven

 (540) 853-2830

Web: Juvenile@roanokeva.gov

  • Environmental Management

  • Parks and Recreation

  • Main Office Phone: 540-853-2236

  • Facility Contact Information:

  • Discovery Center: 540-853-1236 | 2000 J. P. Fishburn Parkway

  • Eureka Recreation Center: 540-853-2675 | 1529 Carrol Ave. NW

  • Garden City Recreation Center: 540-853-6865 | 3800 Yellow Mountain Rd. SE

  • Grandin Court Recreation Center: 540-853-2446 | 2621 Barham Rd. SW

  • Fishburn Recreation Center: 540-853-2679 | 714 13th St. SW

  • Norwich Recreation Center: 540-853-1276 | 2127 Buford Ave. SW

  • Preston Recreation Center: 540-853-2770 | 3137 Preston Ave. NW

  • https://www.playroanoke.com/

  • Stormwater

  • Phone: 540-853-5900

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